Terms and Conditions
The term ‘The GinMix Company’ or ‘us’ or ‘our’ or ‘we’ refers to The GinMix Company Limited, the owner of the website, whose registered office is 160 City Road, London. EC1V 2NX. The term ‘you’ or ‘your’ refers to the website user.
Your use of this website is subject to the following terms and conditions:
The content of this website is for your general information and use only. It is subject to change without prior notice.
Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.
Your use of this website and any dispute arising out of your use of it is subject to the laws of the UK.
You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.
These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed.
These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.
You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
We accept payment by major credit and debit cards. Payment is taken before the goods are shipped. We take payments by continuous payment authority for our subscription service. If your payment details change, your card provider may provide us with updated card details. We may use these new details for your future products to prevent any interruption to the service. Banking charges incurred by you due to us requesting payments on your account are solely your responsibility. We reserve the right to change the fees for our subscription service at any time. We agree to notify you at least 30 days in advance of any change in fees. Remember, you can cancel your subscription at any time.
We take security seriously and so all payments and personal details are always sent in an encrypted format. Additionally, we do not handle or store your credit/debit card information ourselves. This is held securely by Wix under full PCI compliance.
All payments are in pounds sterling.
We only deliver to the UK. Unless we agree otherwise with you, Items are dispatched the next WORKING day (often the same day), Monday to Friday, (Bank Holidays not included)
Standard Delivery to the UK mainland - three (3) to seven (7) working days after dispatch.
Express Delivery to the UK mainland – our courier will use their best endeavours to deliver your order within one working day, and in any event, within two working days if you place your order before 11am on a working day.
Working days are Monday to Friday and do not include bank holidays.
UK Mainland = England, Wales, Scottish Lowlands and Islands connected to the mainland by road. See Shipping information on our website for further details about shipping to Northern Ireland, Isle of Man, Channel Islands, Scottish Highlands, Sicily Isles, and the Scottish Islands.
In normal circumstances we aim to dispatch all orders received before 2pm the same working day via the method of shipment chosen at checkout, however, with the restrictions and safety measures imposed by the Covid-19 outbreak this isn’t always possible however if you choose express delivery, we will endeavour to ensure your order is dispatched that very same day.
Every care is taken to ensure your products arrive safely however we cannot take responsibility for any injury or harm caused by, but not limited to, broken glass. If your delivery is received damaged please see our refund policy below for broken items.
For the avoidance of doubt, once we deliver the order to the shipping address as specified in the order the goods become the recipient’s responsibility. Until the delivery has been made/accepted, the goods are owned by us.
On receipt of your goods please check the items carefully and notify us immediately of any items that are incorrect or incomplete at firstname.lastname@example.org.
Where you have purchased a Subscription, unless we agree otherwise with you, the first delivery may take up to six (6) weeks to be delivered, with the next and subsequent issues being delivered at the normal frequency for that publication.
Delivery of the Goods shall be made to the delivery address specified in the order and you shall make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery.
We offer free gift wrapping on all GinMix kits and Specials. This is a promotional offer that we reserve the right to change without giving notice. The gift wrapping paper is selected by the GinMix Company and unfortunately the design can not be changed. All best endeavours are made to ensure the gift wrapping shown in product images on our website matches what is provided, however this will vary from product to product.
We reserve the right to withdraw any product without giving notice.
We aim to ship your order within 3-5 working days of your order being charged to your card. Where you have purchased a subscription, unless we agree otherwise with you, the first delivery may take up to six (6) weeks to be delivered, with the next and subsequent box being delivered at the normal frequency for your subscription. Delivery times will vary depending upon your location. We shall use our reasonable endeavours to meet any date agreed for delivery. Notwithstanding the foregoing, we shall not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
If for any reason we are unable to fulfil your subscription order we will contact you and offer you the option of a full refund or provide another option of equal or greater value.
The price of your subscription will be shown on the checkout page at sign up including the appropriate shipping rate. We take care to ensure that the description and pricing is accurate at the time you place an order. However, in the unlikely event that an error occurred and we discover this before we ship the order to you we are not bound to sell you the goods at the price shown. If such an error occurs we will contact you let you know as soon as possible giving you the opportunity to cancel or reconfirm the order at the correct price.
If you are unhappy with the service you have received from us in anyway please contact us at email@example.com.
RETURNS & REFUNDS
Unwanted goods that have been correctly supplied will only be accepted for return at our discretion. You must contact us for authorisation before returning any items. It will be your responsibility to ensure the goods are returned unopened and in a re-saleable condition. We regret we are unable to refund any carriage costs.
If for any reason your package arrives with signs of damage please sign for the package as damaged and ensure you take pictures of any damage.
If you want to return any of the products you must notify us with 5 days of receipt of the delivery.
If you wish to cancel an order please contact us immediately. If the order has not yet shipped we will process the cancelation and reimburse the price of the products within 30 days of your notification to cancel. Once the order has shipped, we reserve the right not to offer a refund unless your goods arrive damaged as described above.
Your statutory rights relating to faulty or misdescribed goods are unaffected by anything in these Terms & Conditions.
We reserve the right to change the ingredients or components in our products without giving notice. As a result, the product which you receive from us may not contain the same ingredients or components as shown in product images on our website.
We reserve the right to withdraw any product without giving notice.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights relating to our website, including our text, graphics, software, photographs, images, trademarks and logo, are owned by us. You are not given any rights in respect of the intellectual property rights owned by us and you acknowledge and agree that you do not acquire any ownership of any such intellectual property rights by virtue of using our website.
If you provide us with any feedback, reviews, suggestions, ideas or information regarding our service or our website (“feedback”), you agree and acknowledge that you assign all rights in the feedback to us which gives us the right to use your feedback in any way we see fit. You agree that you will not provide us with any feedback that you consider to be confidential or proprietary and therefore we will regard it as such.
When our website contains links to third party websites, these links are provided for your convenience to provide further information. We have no responsibility for the content, privacy policies or operation of such linked websites or for anything provided (or not) by the third parties controlling such linked websites. Such links to websites included on our website do not signify that we endorse the third party website or the products and/or services offered.
We reserve the right to ask you to remove a link that you have created to our website if we want you to remove it.
We respect third party intellectual property rights and although we refer to them on our website and on the bottle labels which we produce, we do not assert any rights of ownership over any brands or trademarks owned by third parties.
AVAILABILITY OF WEBSITE
We will always aim to offer you the best service possible however, we make no promise that our website services will be available all the time, be fault free or meet your requirements. If a fault occurs with the website, please report it to us using the contact details on the contact us page and we will correct the fault as soon as we reasonably can.
We may need, from time to time, to carry out repairs, maintenance or introduce new facilities or services to our website. In such an event, we may need to restrict your access to our website. We will restore your access to our website as soon as we reasonably can. If our website is unavailable, our usual order and cancellation deadlines apply but please notify us of any changes to your order using the contact details on the contact us page.
No failures to exercise and/or delay by us (whether express or implied) in enforcing any of its rights under this Contract shall operate as a waiver thereof. A waiver by us of any breach of the Terms and Conditions shall not prevent the subsequent enforcement of that provision and shall not be deemed to be a waiver of any subsequent breach of that or any other provision.
These Terms and Conditions constitute the entire and only agreement between the parties in relation to its subject matter and replaces and extinguishes all prior or simultaneous agreements, undertakings, arrangements, understanding or statements of any nature made by the parties or any of them whether oral or written (and, if written, whether or not in draft form) with respect to such subject matter.
We shall not be liable for any delay or failure to perform any of Our obligations if the delay or failure results from events or circumstances outside Our reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, terrorism, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, telecommunications failure, epidemic, perils of the sea or air, flood, drought, explosion, sabotage, accident, embargo, riot, civil commotion or civil authority, including acts of local government and parliamentary authority; disputes of whatever nature and for whatever cause arising including but without prejudice to the generality of the foregoing, work to rule, overtime bar, strikes and walkouts. We shall endeavour to notify you as soon as possible should any such events or circumstances occur.
You are not allowed to assign, novate, delegate or sub-contract any of your rights and obligations under these Terms and Conditions. We may assign, novate, delegate or sub-contract any of our rights and obligations under these Terms and Conditions at Our discretion.
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
YOUR LEGAL RIGHTS
Nothing in these Terms and Conditions affect your rights at law (including your right to receive a refund in respect of any defective Goods we sell to you).
OTHER LEGAL RIGHTS
For more information about your other statutory rights, please visit the Department of Trade and Industry’s Consumer Gateway Website at: https://www.gov.uk/consumer-protection-rights
In the event of a query or complaint about the website or us, please email firstname.lastname@example.org
The promotional "MYREWARD10" code applies to the value of the products, excluding any delivery costs, and are subject to our general terms and conditions. The offer code must be entered at checkout under “promo code” field on the basket page and applied discount will be deducted. The code can only be used once and can not be used in conjunction with any other offer. Items already reduced in price, displaying a “was” and “now” price are also excluded from this voucher offer. Offers can be amended or withdrawn at any time. This code expires on the 31st October 2021